Soti update/DB issue

Solved Locked
Jan Široký
Siemens - DI MC LVM EU MF-MOH DF DT

Hello,

Could you please help me with noob question with update SOTI. I get an strange error in DB (we are using SQL express - but Im not able to apply CU because its look like empty but it normaly use that DB). Thank you

4 years ago
SOTI MobiControl
ANSWERS
MB
Marcus Breitenthaler
4 years ago (edited 4 years ago)

Hey Jan,

you have installed the Securety Update GDE from Janary 2021.

Can you try the newest Relase from January 2021 -> KB4583457 -> 14.0.3370

https://support.microsoft.com/en-us/topic/kb4583457-description-of-the-security-update-for-sql-server-2017-cu22-january-12-2021-0cd203cb-a728-ef64-d4be-b45eaf00f50a

Prerequisites

To apply this update, you must have SQL Server 2017 or any SQL Server 2017 CU release through this SQL Server 2017 CU22 installed.

 

If you have MobiControl and the SQL Server on the same virtual Server , Shut Down, Snapshot ;)

BUT when i look at your Screenshots it looks like that the SQL Server is on an other Server installed ?

That was in the Past my best experience with Upgrades on SQL or MobiControl.

 

Last Question, what MobiControl Version are you trying to Upgrade?

Because some prevous versions had some wrong messages during installing MobiControl.

Solution
RC
Raymond Chan Diamond Contributor
4 years ago

Did you download a wrong patch/CU file or run the patch/CU file in a wrong MS Server instance?

Jan Široký
4 years ago

nNope this is correct patch for this

Jan Široký
4 years ago

Hello,

thx for update but this i exactly tested - unsuccessfuly :(

MB

Hi Jan,

can you let us Know What SQL Server 2017 Version is Currently Running on your Server?

CU**

Version 14.0.***? (You see that in SQL Server Managment Studio)

Overview at Microsoft:

https://support.microsoft.com/en-us/topic/kb4047329-sql-server-2017-build-versions-346e8fcd-c07c-5eeb-e10b-e3411ba8d8dd

And what KB****** you are Trying to execute to Update the SQL Server on Your Server?

Second Question what Version ob MobiControl 15.2.* are you trying to Install ?

Jan Široký
4 years ago

Hello,

CU SQLServer2017-KB4577467-x64 from https://www.microsoft.com/en-us/download/details.aspx?id=56128 and server:

This seems to me to be the right way to go. Let us know if it worked as Marcus commented in the previous answer!

Jan Široký
4 years ago

Thank you that patch really helped to me.... even that MS provide bit another older. Thanks a lot