Hello Bennani

Greetings

Thanks for requesting a response from Soti Central!!

• Kindly make sure device is completley factory reset through bootloader option(by going into recovery mode by pressing power and volume down button together and doing factory reset from there) and try to use afw#mobicontrol keyword again while setting up your device as mentioned in this link.
• You can also try and test with a different network if possible by using an open network without any restrictions
• In last , you can try to enroll this device with a different methods such as Honeywell stage programmer or nfc suggested in this link ( https://support.honeywellaidc.com/s/article/Android-Soti-Mobicontrol-Enterprise-Provisioner ) 

I will wait for an update from your side.

Regards

Hi Bennani,

as the Support has written is a Way but you have to do many Steps manually.

-> for the Enrollment i would recommand you to generate an QR Code.

That is much faster and easier for the Enrolling (With Wifi Settings and Enrollment ID).

Honeywell -> Enterprise Provisioner -> Wizzard Enroll to MobiControl

https://hsmftp.honeywell.com/en

It is also Possible to create manually Profiles to Enroll the Deivce.

The Good thing is with scanning the QR Code Wifi and Device settings can be Configured and how to Download the Soti MobiControl Agent (Ftp, SFTP, Http or from a Server) and Enroll the Device to MobiControl.

I use this for the CT40 Gen1, Gen2 & XP Generations in the Envirement and other Honewell devices.

Add a Device Rule for the App Store that the MobiControl App is Mandatory and is Updateing them Self ;)

You can create an QR Code with the Enterprise Provisioner -> Provisoning -> only mark "Factory Reset Device" -> go to Tab Barcodes -> Select Tasks -> Generate Barcode -> Scan the Barcode -> Device is doing a Factory reset.

Thank you for your answer but with too much information I don't really understand how to work with the simplest method with the QR Code.
I had 20 Honeywell CT40 devices, I enrolled 16 by the method:
Total resets => enter a wifi => enter afw # mobicintrol, and it goes directly to the window to enter the registration ID, but on 4 devices it does not go from the afw # mobicontrol step to the ID d step 'registration.
Thank you in advance for your answer.

Thank you for your answer but with too much information I don't really understand how to work with the simplest method with the QR Code. I had 20 Honeywell CT40 devices, I enrolled 16 by the method:
Total resets => enter a wifi => enter afw # mobicintrol, and it goes directly to the window to enter the registration ID, but on 4 devices it does not go from the afw # mobicontrol step to the ID d step 'registration.
Thank you in advance for your answer

Hello Bennani

Greetings 

Thanks for your response .

Kindly share the OS version and OEM version of your 4 devices having some issue.

Kindly confirm if the OEM version is different for your rest of 16 devices which are enrolled properly.

Secondly in the mean time , as i mentioned in my previous post , if you want to test with some other methods , a step wise instructions are specified in the link mentioned earlier.

Regards

Hello
thank you for your interaction.
first thing I tried the QR-Barcode method but I got this error message : 

{Can't set up device
Can't use the admin app.
it's missing components or corupted.
for help,contact your admin.}

Second thing here the requested information

Three terminals that do not work:

 1 - OME version : 86.00.18-(0134)  OS version : 8.1.0

 2 -  OME version : 86.00.15-(0119)  OS version : 8.1.0

 3 -  OME version : 86.00.18-(0134)  OS version : 8.1.0

Two terminal that works perfectly:

1 -  OME version : 84.00.16-(0135)  OS version : 7.1.1

2 - OME version : 86.00.24-(0179)  OS version : 8.1.0

thank you for your reply.

Hi Bennani,

can you Update your Devices to the Newest Version from Andriod 8.1 ?

That is from the CT40 -> HON660-O-86.00.27-(0189).zip

I had it in the Past that a Bug was in a Firmware that i was only installing MobiControl with an Workaround.

Hello Bennani

Greetings 

Hope you are doing great. It seems that devices having issue not on the latest firmware for os 8.1.0 so kindly try to update the firmware on one of your device and check if you are able to enroll with afw#mobicontrol method.

In case if the issue is not resolved after upgrading firmware then I will suggest you to please raise a support case(click here) or call SOTI Support team(click here) to assist you better  with other provisioning methods for enrollment.

Regards