CT47 device config not loaded

Solved
SN
Sascha Net
Voß Edelstahlhandel GmbH & Co. KG

Good morning.
I have a big problem here.
We have new CT47s in our company and are now setting them up via Android Enterprise.
When I set them up using the QR codes from Soti Mobi Control, it took over and applied the Deviceconfig and the Scanner Config that I moved to the honeywell/persist folder.
Now I can move them into the folder via Android Enterprise but it doesn't apply them.
What do I have to do to make it work again?
I need the settings so that it does an automatic enter and various other things and I don't want to have to change 65 devices manually afterwards.
For me, the setup with Andoid Enterprise is better to manage because I can then also manage company cell phones at the same time.

8 months ago
SOTI MobiControl
ANSWERS
SN
Sascha Net
8 months ago

I will try out the Honeywell UEM Connect tomorrow and then report back here in the forum.

Solution
RS
Rafael Schäfer
8 months ago

Not sure if i get your issue correctly here, may i ask you to write me via PM in german the exact issue you see?

But i guess enrollment folder is different then the final one?
So the configurations are all Android Enterprise profiles and all also assigned to the relevant folder(s)?

DP
Daniel Palmeira
8 months ago

Also not sure I got the question...but, if you managed to make the configuration load from the Honeywell folder I assume you used a script with sendintent to load it. (eg. sendintent -b "intent:#Intent;action=com.honeywell.ezconfig.intent.action.IMPORT_XML;S.path=/sdcard/honeywell/DeviceConfig.xml;launchFlags=0x1400020;end").

Do you have the same script running via Android Enterprise (never done one like this, so not sure how the setup works)? Also, as far as I understand you need the files to be placed in the Honeywell folder and they need to the have the proper naming with "DeviceConfig.xml" at the end if renaming it (e.g. "xxxx_DeviceConfig.xml" - allowed, "DeviceConfig_xxxx.XML" - not allowed). 

SN
Sascha Net
8 months ago

I create the deviceconfig etc. via the Enterprise Provisioneer.
Then I load the two XML files onto the scanner

MD
Matt Dermody Diamond Contributor
8 months ago

The script that Daniel provided will process the configuration settings contained in those files that you've created so they are read in and accepted by the device.

MB

Hi Sascha, 

would recommadn to use a App Policy and set the Device settings over the "Honeywell UEM Connect"

You can use a Profile to upload the file to the Device but then you have to apply the Config with an intent command to the Device.

Managing with Hoenywel UEM Connect of the App Policy applys the changes after the next sync to the Device and you do not have to create a XML file from the Enterprice Provisioner.

SN
Sascha Net
8 months ago

I have never worked with UEM Connect before and need an easy introduction. Something to read up on, preferably in German.

MB

Hi Sascha,

it looks that Honywell provides it only in Englisch.

That i found in German :

https://sps-support.honeywell.com/s/article/UEM-Connect-User-Guide

But the Link to the Documentation is in Englisch:

https://prod-edam.honeywell.com/content/dam/honeywell-edam/sps/ppr/en-us/public/products/mobile-computers/common/documents/sps-ppr-uemconnect-en-ug-1.pdf

How to Create a a App Policy :

https://www.soti.net/mc/help/v2024.1/en/console/applications/appcatalogrules/creating.html

Add there the "Hoenywell UEM Connect" set the app Settings an enable the COnfiguration, set the wished Configuration and assign it to the wished Groups.

Actually is there a BUG that in MC Version 2024.1.3 fixed and 2025.0.2 and 2025.1.0 fixed :(

If you are effected you will get an error when you try to assign the app to a device group.

RS
Rafael Schäfer
8 months ago

You can also provide the app via app policy but the config via profile (in case of some supported oem apps; i normally recommend this to seperate app and config provisioning if possible).