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Error generating certificate from template with CT60

M
MaikStrassmann
KWS SAAT SE

Hi,

Honeywell CT60 with Android 9 - Enrolled with Android Enterprise as Work Managed Device

Mobicontrol Version: 15.5.0.1021

Agent: 15.1.5.1049

We have set up a new ADCS-SCEP server in the background, which should simplify the distribution of certificates in the future for the use of the WIFI

With one profile we distribute both "Certificates" and "Authentication".

The template was created accordingly with new credentials, addresses, etc. After assigning, nothing happens on the device and the log says:

  • Authentication configuration installed. Device configuration failed (error generating certificate from template 3)
  • Device configuration failed ([certificates] Configuration failed to apply).

On an Android Enterprise Zebra MC33 with Android 8.10, this profile is working fine.

I have attached some pictures. Is there a known problem with Honeywell devices?

How can we solve the problem?

Best regards Maik

3 years ago
Android
ANSWERS
SB
Simon Breuer
3 years ago

Hi,

have you installed the appropriate Plugin for the Honeywell device before trying to install the certificate profile?

M
MaikStrassmann
3 years ago

Hi,

I think so, I guess?

SB
Simon Breuer
3 years ago

This looks correct.

Unfortunatly, I have no idea why the exact same profile would work on MC33 but not on CT60. :(

We have Zebra (TC21) and Honeywell (RT10A) devices ourselves and both are receiving certificates without problems.

The only difference is, we use a separate authentication profile. So in our Wifi profile there's no "authentication" payload, only "certificate" and "wifi".

M
MaikStrassmann
3 years ago

Tried all the different options, but unfortunately it isnt working

I
ICMOD@SOTI
3 years ago

Hello MaikStrassmann,

Thanks for your post!
 
Due to the sensitivity of the information contained the certificate template I would recommend to raise a Support Case via support@soti.net, so we can efficiently look into the issue and aim for a prompt resolution.
 
Kind Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
 

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