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MobiControl Enrollment Permissions

RG
Ryan Grimm
weismarkets

Can anyone confirm any recent changes to Android Enterprise enrollment for Zebra devices?

Maybe I missed something somewhere, but I just AE-enrolled a Zebra TC52 and never got prompted to enable "Modify system settings" or "Notification Access".

When I compare devices two devices, one previously enrolled (i.e. months ago) vs today I notice some differences and consequences.

Bad Device - New Enrollment

  • Supported APIs
    • Zebra RC
    • Work Managed Device
    • Android Zebra EMDK
  • Plugin Version
    •    NOT INSTALLED
  • Prompted on Device to Start Remote Control Session

Good Device - Old Enrollment

  • Supported APIs
    • RC Virtual Display
    • Work Managed Device
    • Android Zebra EMDK
    • Android Plus 1.6
  • Plugin Version
    •    1.6.0.102

Everything else about the devices is identical. Looks like the issue is the plugin is failing to install during enrollment.

 
enrollment android-enterprise
4 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago (edited 4 years ago)

This has been discussed by many in countless previous posts.

It is possible that the device agent cannot correctly detect and configured the right MDM API related to remote control.  In such case, MobiControl administrator can send script to the device agent to force it to retry.

Use

   _resetfailedrcdetectionflag
    Restartagent

for agent lower than v13.6

OR

    retryrcdetection

for v13.6+ agent

R
RRMOD@SOTI Silver Contributor
4 years ago

Hi Ryan,

Thanks for posting in the SOTI Central.

Please let us know if you were manage to Remote control the device by using the scripts mentioned by the @Raymond.

The following scripts will re-detect remote-control capability and configure the right MDM API according to the Remote control.

 _resetfailedrcdetectionflag
    Restartagent

OR

    retryrcdetection

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

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