Just so I understand this, you have one single enrolment policy where you can't enrol using its enrolment ID?

Other Android enrollment policies work fine?

if that's the case it sounds like somethings gone wrong on SOTIs services where the enrollment ID and the associated server details are stored. There an update enrollment policy action you can try which updates the information on SOTI services, perhaps try that.

Hi @Jakub Broch

Thanks for posting on SOTI Pulse, Thanks @Robert Schäfer for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Robert Schafer & Rafael Schafer, and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Thanks.

Hi Jakub, Robert,

On our on-premise installations of SOTI Mobicontrol Version: 2025.1.2.1007 we have exactly the same issue.

As we only use Zebra devices I can not answer if this is only the case on Zebra devices or also on other types.

We have 17 Enrollment rules active on the server which can only be used with the Enrollment URL and NOT with the Enrollment ID. Looked at all settings on the server and the network, Updating the Profiles did not work on our end.

So currently we use barcodes with Enrollment URL i.s.o. Enrollment ID.

If you got it fixed I am curious how you got it activated again..

Kind regards,

Onno