Hi Todor Kostadinov,

Thanks for your answer. I will go through your questions:

1. I would really need some help in order to be able to re-enroll devices with agent version of my choice!

It is a gamble to rely on the version from the Google Play Store!

How to achieve this with afw#mobiconrol method?

You may need to have a look in our enrollment by NFC or QR code. 

If you want to use an older AE agent, there is a method to setup a device using that older agent via the Stage Programmer APK. You would need to amend the nfcprovisioning.txt file via the below instruction and factory reset/enroll under fully managed as normal via QR Code method.

1. On your helper phone install the Stage Programmer app
2. Download the nfcprovisioning.txt file to the helper phone to: \Android\data\net.soti.mobicontrol.programmer\files\nfcprovisioning.txt
3. Kill the Stage Programmer app (swipe it on the recents menu), to make sure it reads the new configuration from nfcprovisioning.txt
4. Your device that you want to enroll to MobiControl needs to be on the Out of Box setup wizard (factory reset)
5. Tap 7 times in the same spot on the setup wizard screen to bring up the QR code scanner and scan the helper phone's QR code.

File:

android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION=https://downloads.soti.net/apk/AEAgent/GoogleMobiControl1431_1050.apk

You can find more information in this post https://discussions.soti.net/thread/why-enrollment-by-afw-mobicontrol-and-qr-code-gives-different-results

Please consider that you will need to block the updates from play store so you may need to create a  profile (manage Google play) where you select 'never update'. This can have some disadvantages if you are planning to update other applications.

I would recommend that you contact our support team here and they can guide you through this process.

2. How to automaticaly avoid "File IO error on device. Check Storage/Permissions." errors?

I think they are gone after manually giving MobiControl "Permission to all files".

But how to include the permission in enrollment?

The error that you mentioned is not specific to one situation. However if you want to add permissions at enrollment, the option is available in the MobiControl version 15.0 and above.
https://www.soti.net/mc/help/v15.0/en/console/reference/dialogs/rules/adddevice/androidplus/adddevice_permissions_androidplus.html

3. I'm not able to use any version of Soti Settings manager higher than 14.4.0 - they are all not saving any changes at all.

I can't find the option to "Disable settings changes" in my lockdown profile, which is mentioned as solution in some of the threads here.

How to use recent version of Soti Settings manager?

If you are upgrading from Settings Manager app v13.2.0, build 91 or later, you must uninstall it from your devices before you can install the later version. To complete this process in a single step, include uninstall net.soti.settingsmanager as a pre-install script when creating a package containing the upgraded Settings Manager app.

https://soti.net/mc/help/v14.0/en/console/configurations/settingsmanager/installing_app.html

Additionally, I would recommend that you use Android enterprise binding, so you could have better control of your application with Google Play Store. Please find more information in the following link. https://www.soti.net/mc/help/v14.4/en/console/devices/managing/enrollment/androidplus/enterprise/bindings.html

Hope these helps. Please let us know any updates


Regards,

Hi Todor,

did you have Android 11 Devices?

It could be that MobiControl has not the Permissions unter A11 to Download or install the Application on the Device.

Hi,

I have the same problem described in this thread - Settings Manager settings changes not being applied to the device in lockdown

As a workaround I have used old version (SettingsManager14.4.0.apk).

But now, with the update of the Android Enterprise Agent to version (15.1.2.1075), I receive errors:

(Package [net.soti.settingsmanager] does not contain default activity)

If I try to use newer version of the SettingsManager, the setting are not saved.

But I cant find the option to "Disable settings changes" in my lockdown profile.

Where is this option located?

Thank you for your post.  

In order to investigate further please confirm and provide the following details.

Please describe step by step how did you "reinstall", so we can recreate the issue. Which method did you use?

Please complete the table below:

Device Make, Model, firmware, OS version,  of the device affected?

Is it a single device or a group of devices, how many devices are affected?

Is the setting manager the only package. Which other packages?

Have you tried to deploy the packages through app Policy?

Have you tried to reenroll the device to test if the issue persists?

Send screenshot/video of any error message appearing?

This way I can check to see if this issue has been reported recently and/or troubleshoot your circumstances better.

Regards,