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Some questions and bugs

MA
mdm ava

Hallo everyone I have a bunch of questions, and i dont want to make like 10 Posts so here we go:

Device Kind: Android Enterprise / Galaxy XCover Pro

Android Version: 11


Agent Version: 15.1.5.1049


I can't disable the back button, I can however disable every other button in the Android navbar, why? For context: I don't want someone to go back on a WebApp.


I wanted to use the "single app mode" in lockdown when i go back to the lockdown screen it shows a missing permission (draw over other apps) warning. It seems to work but looks extremly ugly and the permission was already given at the beginning.


Since that didn't work i tried to use a setInterval in a template to make it just launch that one app and the draw over other apps warning disappeared but when i go back it seem to sometimes not execute the setInterval which was set to 1000 ms, leading users to be in the lockdown homescreen which I don't want. Also happens with single app mode enabled.

I can't manage some settings like display > navbar or changing XCover buttons. Which leads to manually changing those settings on every phone.


SOTI seems to only allow 1 lockscreen profile as soon as i make a second one i can't access admin mode. why? Should i make like 20 accounts now for ever department?


Screen timeout doesn't work. I changed it in athentication to 99 minutes it turns off in 2 minutes.


How can I reset Soti Surf with a tap on the home button? there is an option which let's me delete cookies when I restart the app but how do i actually restart the app on lockdown mode? I could use the recents button but that seems really glitchy and unintuitive in lockdown mode and i want to disable the back button, besides tapping the back button about 20 times seems even worse.


And last question: Where can I send my bill for debugging?

3 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
3 years ago

I think these should be independent threads since they are going to have independent answers.

RC
Raymond Chan Diamond Contributor
3 years ago

Hi,

So many questions in your first post in this forum!  But don't know what details to provide and how to ask properly?

With ever-changing features from MDM platform owners, MDM vendors, device hardware OEM's  and dirty/troublesome apps these days, who said it is obvious to make a reasonably complicated COSU use case like yours to work on any hardware one casually picks and buys.   You of course needs some pros to help, especially when you don't know how to have a second lockdown profile configured.   Haven't you got any pre-sales advice or technical support from the Soti reseller you bought your MobiControl from?  Or are you yourself the reseller?

If you need help from me, you can choose to send post directly to me.  But as I am not from Soti, and you are not my customer, and you start asking who to send your bill for debugging,  I will send you my bill and charge you up-front before we proceed further. 

MA
mdm ava
3 years ago

That bill wasn't directed at you. Maybe it was naive of me thinking that staff might see it. I have also send an e-mail to support. A lot of companies try to put the work of quallity assurance on customers and it is frustrating as customer if you need to put in extra work and money for something that should have been SOTIs job. Just imagine that happening with physical products.


Anyway I'am probably going to make diffirent posts for the most important questions, since this post I have however worked my way arround some of those problems.


Btw i know how to make 2 profiles and therefor how to make 2 lockdown profiles it just causes problem.

K
KCMOD@SOTI
3 years ago

Hello,

Thank you for posting on SOTI Central!

MDM Ava, please provide me with your case number that you created with support?

Please note: if you need immediate assistance, please feel free to give a call to our support line.
Have a great day!

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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