BLUETOOTH PAIRING PIN FORM NOT SHOWING FOR ZEBRA TC56 ENTERPRISE

We have tried to pair a zebra BT printer into a TC56 Android , with android enterprise agent and plugin installed.

When lockdown not showing, the pair request confirmation forms shows up properly, but when lockdown is active, it does not shows.

Then we are unable to pair devices by the end user.

Already tried to send scripts as 

afw_set_permission_grant_state com.android.bluetooth

android.permission.bluetooth_privileged allow"

 add_allow_app

Have someone faced such kind of restriction ?

5 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
5 years ago

You have to find the name of the app/activitiy related to the Bluetooth pairing PIN form on your device (maybe different for different device brand/model), and have it added to the lockdown menu whitelist.

MD
Matt Dermody Diamond Contributor
5 years ago

You may also be able to adjust your pairing method to avoid having a pin prompt. The TC56 is NFC equipped and can support Tap to Pair Bluetooth pairing with newer Zebra printers. 

Thanks for prompt reply.

We could solve by 4 steps:

1) Send the following scripts to devices

enable_system_app com.zebra.bluetooth

afw_set_permission_grant_state com.zebra.bluetooth

android.permission.bluetooth_privileged allow add_allow_app

2)In MC Settings (that has entry in the lock down), we have disabled anything regarding Bluetooth, so end user may not use MC setting to  configure BT

3) In the lockdown(kiosk) configuration we have added an entry to Launch://com.android.settings/.Settings$BluetoothSettingsActivity

We have also marked in advanced to Activate Suppression and Disable Status Bar Expansion

4) In Features we have unchecked Disable Status Bar

MD
Matt Dermody Diamond Contributor
5 years ago

I still don't understand why you would need to give users access to the bluetooth pairing menu when Zebra devices pair beautifully with Zebra printers via NFC tap to pair. No bluetooth settings menu required.