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Allow System Pop-ups

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RA
Raed Abushamleh

I am operating a Honeywell CT60XP running a lockdown configuration. There is an application that we need to be able to pair to a Bluetooth printer from within the lockdown mode. However, when the CT60XP attempts to pair with a Bluetooth printer, the Android system pop-up to verify and accept the Bluetooth pin does not appear while in lockdown mode.

The pairing function has been tested and the pop-up does appear when in admin mode, but it appears as if the pop-up is not allowed to appear during lockdown. The audible chime is still happening to signify that the pairing process has started, and there is even a notification banner at the top of the screen signifying the process needs interaction, however, the Android dialog does not appear over the application like it would when not locked down.

Are there any scripts or permissions that need to be granted to allow this feature to have appeared?

2 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

Turn off lockdown, do the usual pairing process and use any means (e.g. MobiControl identfy_activity script command, etc.) to record the software activitie(s)/service(s) that run in the foreground.  Add such software activities/services in either the lockdown menu as hidden item(s) or in application-run-control whitelist.  Then re-enable lockdown menu, the pairing process should be able to proceed as usual.

Solution
M
MNMOD@SOTI
2 years ago

Hi Raed,

Thank you for posting on SOTI Pulse!

Did you try Raymond's suggestion to find activity with the script? if so, add it to the lockdown and if you would like, you can edit the template to remove the icon.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter

M
MNMOD@SOTI
2 years ago

Hi Raed,

I have marked the relevant post as solution. If this post did not assist you in resolving the issue and you have additional questions, please do not hesitate to reach out.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

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