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Hi there,
Hope you are doing well.
We are trying to set geofencing rules so that all the devices that leave a chosen area receive an alert. This is the process I follow:
1. Creating a geofence from the device location in the device details window
2. Creating an alert, and select the geofence created in 1.
After that, I tested the alert by leaving the geofence area, unfortunately, I didn't receive any alert. But I remark that MobiControl was able to track the device location.
Was the "Execute alert action even if this alert has been previously raised but not yet closed" option in your geofence alert rule enabled? If not, a previously triggered alert that has not be closed yet will not be able to have another alert raised when the same designated event is detected by the server.
Also, have you included any data-collection rule to collect "location" data for the devices targeted with your geofence alert rule? If not, make sure you add one with short collection interval (2 or 5 minutes) so that the server can use the information to raise a delayed alert in case the device is offline during the time when the device cross the geofence boundary.