WIFI is showing as a saved network but only connecting through system settings app and not from lockdown screen via soti settings manager app.

i have 2 saved networks on my device, both have auto reconnect off so they are not fighting over connection when in range of each other. 

1 of them requires to skip random mac and the other will connect using tablet mac or random mac

the one with either/or connection will let me tap on it from SOTI settings manager and sometimes it will prompt for password but still get connected anyway or just connect

The other one that requires tablet mac to connect, I have set this us using KSP and confirmed the settings are sticking even after a restart but when i click on the ssid from soti settings it prompts for a password and never connects. 

when i go into admin mode and try again through soti settings it does same thing

only when i go to system settings --> wifi connections and tap on the wifi from there to join it, it connects, i do not have to put in the password or change any settings. 

please help, I need this to work like the other wifi via soti settings manager on the lockdown kiosk. I don't want them in admin mode to have to tap wifi for it to connect .

a year ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
a year ago

What are the version and build numbers of your Settings Manager app and of your MobiControl server?

KW
Katie Williams
a year ago

Settings manager app: 2024.0.0.1

MC console version: 15.6.3.1018

RC
Raymond Chan Diamond Contributor
a year ago

I believe your current problem is related to current implementation limits of Soti Settings Manager app, which only has added supported for more sophisticated Wifi setup/selection in last few releases.  I suggest you to open an official support case at support@soti.net, and work with the support team to see if there is any need to file new feature request to enhance the app further.

S
SMMOD@SOTI
a year ago

Hi Katie,

After going through the problem statement that you have specified it seems this could be a limitation for the SOTI settings manager and would require further troubleshooting on the same.

Hence, I request you to please open up a support case so that this can be worked on further.

https://www.soti.net/services/log-a-case

Thank you for choosing SOTI.