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Wi-fi doesnt re-connect after losing a signal

TM
Tomas Malich
toyota

Hello everybody,

[WHAT]
Wifi disconnects and doesnt reconnect while signal is lost

Users are allowed to only enable or disable wifi itself, but that unfortunately doesnt re-connect to wifi when available. (we had a problem where when they were able to modify, they kept pressing "forget wifi" and complined)

So users result to reboot the device, which solves the issue, but we are car company and each position has about a minute to finish his part on a car. So if somebody doesnt do theirs, because he had to reboot a phone it doesnt look very well.

For short:
Iam looking for a script (idealy), that would be something like SETWIFI SSID PASSWOD.
or any other "connect to this wifi right now and non other" button that I can place in Kiosk.

EDIT:
I know that settings manager 14.4. doesnt show wifi network to clicks on it.
and Setting manager 15.6. unfortunately allows to remove stored wifi even if define that "modify" is not allowed

ANDROID ENTERPRISE android wifi scripting kiosk mode
2 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

In general, it is the algorithm in the device firmware that determines which Wifi network to try to connect to based on the lists of Wifi SSID/password known, measured signal strengths (RSSI) of nearby networks, previous connection history, etc.   

Hence, an MDM cannot DIRECTLY force a device to connect to a particular Wifi network unconditionally if there is a list of Wifi SSID/passwords configured and known to the device.   The only INDIRECT approach for an MDM solution to force a particular Wifi connection is to clear (or intentionally modify each associated password to be different from the right value) ALL known network configurations except the one targeted to be connected.

Of course, I cannot rule out the possibility that some device OEM vendors may have implemented extra codes in their firmware and their OEMConfig compliant apps to support some kind of Wifi connection selection/prioritization controllable by MDM solution.  For such cases, you have to check such availability for your particular device OEM brand.

MD
Matt Dermody Diamond Contributor
2 years ago

What device models and OS versions is this affecting?

TM
Tomas Malich
2 years ago

Hello Matt,

device is Zebra TC26 running android 11.

JD
John Doe
2 years ago

When restarting the device helps and restarting wifi doesnt, i dont think mobicontrol can do anything.

Looks like a Roaming Problem from the Client / Infrastructure to me.

Funny enough we had this exact issue on Windows Legacy Devices 6-7 Years ago.

Updating DeviceFirmware fixed the issue.

M
MPMOD@SOTI
2 years ago

Hi Tomas,

Thank you for posting on SOTI Pulse! 

Has any of the other posts helped you in this query?

Are you able to provide the device model and OS you are working with here?

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter

TM
Tomas Malich
2 years ago

Hello,

device is Zebra TC26 running android 11.

Unfortunately the problem is is still persistant. We were asked to update firmware of the devices to newest version, however that did not help either. :/
Hopefully next version of SOTI setting manager will be have an option to allow reconnecting, but not forgeting.

M
MPMOD@SOTI
2 years ago

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