Hi everybody,

some of our devices (equipped with an Exchange Active Sync profile) do not have an Exchange ID stored in the MobiControl database (table dbo.ExchangeDevice).

The affected devices are not able to connect to Exchange through ERG servers (because SOTI doesn't find the Exchange ID in its DB).

Most of our other devices don't have this problem.

The devices are SAMSUNG Galaxy S smartphones (A40, Fold, A8, ...) and they are enrolled over LDAP authentication.

Why is the Exchange ID DB entry missing for some devices?