Samsung Contacts - Sync Option Missing

MW
Mark Williams
dxfreight

We have a number of Samsung A40 devcies all enrolled on soti as android enterprise - Work managed devcies  all using outlook mail client for email.

Hoever we are unable to sync phone mumbers from the users emal accounts.

On a non enrolled device the user has a sync contacts option from within the contacts applicationa and this will pull over the required numbers.

But on the soti enrolled devcies this option is missing? and I cant seem to find the option for allowing/disabling the functionality.

5 years ago
Android
ANSWERS
J
JSMOD@SOTI
5 years ago

Hi Mark,

Thank you for posting on SOTI Central.

Could you please share a screenshot of where you are trying to sync contacts from?

If you are deploying Outlook via an Application Catalog Rule, you can try to click 'Advanced' and enable the options in the screenshot below which should enable the user to sync contacts to the native contacts application:

Application Catalog Advanced Settings

Kind regards,

J
JSMOD@SOTI
4 years ago

Hi Mark,


Following up on this thread, were you able to resolve the issue? If yes, kindly confirm the steps you took and I will mark the relevant comment as Solution.

Kind regards,