Unable to add Exchange account to Gmail since Agent version 13.6.0 Build 1257

R
Riley
The Hobart District Nursing Service

Hi,

We have a number of Samsung J5 Pro's in our mobile fleet, some of which have Microsoft Exchange accounts configured in Gmail. When setting up a new device for deployment, we have been entering afw#mobicontrol as the Google account. Previously this would then install MobiControl agent version 13.5.1 Build 1273. After pushing out app packages, including Gmail, we could then add the users Exchange account in Gmail. Now however, MobiControl Agent version 13.6.0 is being installed - which seems to be blocking the addition of the Exchange account, error message "You do not have permission to perform this action. Contact your administrator...." I have seen an option whilst playing around with profiles to 'Disable the addition of Google accounts' or something similar - this is not set on the profile I am using (although I can't see that option any more under 'Feature Control' when editing the profile that is assigned to the device). I am quite new to Android for Work, any advice or help would be much appreciated. I need to be able to add Exchange accounts for some of our users.

Thanks,

Riley.

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago (edited 7 years ago)

What are the version and build numbers of your MobiControl server?

What are the reported active MDM API's  on the configuration tab of your device agent or on your web-console?

What is the Android firmware version of your Samsung J5 Pro?

R
Riley
7 years ago

Hi Raymond,

MobiControl Version number: 13.3.0.3411 (unsure where to find build number?)

Active MDM API: Samsung MDM 5.7, Work Managed Device, RC1 (1.9.0.109)

Android version 8.1.0

Firmware / Build number: M1AJQ.J530YDXU3BRH6

Thanks,

Riley

RC
Raymond Chan Diamond Contributor
7 years ago

Hi Riley,

Please open an official support ticket with Soti support team to see if you need to upgrade your server at least to the latest v13.4.0 to fix your problem.

R
Riley
7 years ago

Thanks Raymond, will do.