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Hello,
since the Update 2024.0 the Lockdown items were removed. The profile cannot be saved and blocks also other profiles to be installed. We fixed it by creating a new Lockdown profile with the same items after the update. This works.
Devices that had the profile previously assigned were still working properly. But profile updates of other profiles were also not instaleld due to the broken Lockdown profile.
Best,
Eduard
Hi Eduard,
we had the same issues with the upgrade and got it fixed by Soti in the backend. For us it was only applicable where a certain intent was in use.
Here some information we have received:
[...] during the investigation, we found that when we save the payload configuration, the payload item undergoes serialization with a quote symbol ('`') during the initial saving process which looks like below.
However, during the upgrade's serialization and deserialization, the quote mark is not properly considered and as a result, the upgraded payload contains an incorrect string. This issue occurred during your MobiControl upgrade and resulted in the profile pending problem. [...]
Hope this helps!
Regards,
Thorsten
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Good afternoon Eduard,
Thank you for posting in SOTI Pulse.
I have raised a new case with SOTI Support so that we can troubleshoot the issues that are occurring in your instance and review what the best course of action will be for you accordingly. The subject line of the email is the same as the title of this post "2024.0 removed lockdown items". If you cannot find this, for what ever reason, please let me know and I can follow up on it with you.
Please let me know if you have any further questions relating to this or if this has answered your query, please mark it as 'solutioned' and proceed to work with SOTI Support to resolve this issue.
For anyone else who may be encountering similar issues, please proceed to create a support case (click here) or call the SOTI Support team (click here) to raise a new case.
Have a great day!
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | Log a Case Webform | SOTI.net | LinkedIn |