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Hello,
Did anybody else noticed this behavior/bug/feature/limitation? :) (it seems to be happening in both User and Administrator mode)
Soti Mobicontrol version 2024.1.2.1046
COSU (Work Managed Device) Samsung phones with Android 14 and Agent 2026.0.1.1158
Hi Mike,
I've not experienced that same issue recently using legacy scripts, but we tend to use javascript now as its far more powerful. Its been an issue in the past but not for some time, perhaps its back!
It may be worth looking at the javascript capability instead here. We use this method quite frequently and we haven't experianced an issue like this. With the javascript method you can even have the user respond back to you, write their response into an xml file and then show this in the console using custom data! Pretty cool stuff!
Hi Robert,
Thank for your answer. As I'm reading the javascript mobicontrol.message documentation I would guess that's the issue - all messages created that way have by default 5 minutes timeout and I don't see any option to create message without timer other than create javascript that will check if "isTimedOut" didn't happend and repeat showing the message untill it was confirmed that is not very user friendly if I want to give Soti users option to send such message oposing to the Send Message Action.
EDIT: I've raised a ticket and will post update here how it went.
Dear Mike,
Thank you for posting on SOTI Pulse.
To Investigate issue further with Exact Details , we encourage you to Open a case with us.
If you have any additional questions or concerns, please don't hesitate to reach out here or you can contact us at support@soti.net
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Kind regards,
SOTI
Just in case your particular server & device-agent versions running on your devices has the reported problem of 5-minute timeout, one simple workaround in your scripts is to use an arbitrary large integer value (e.g. 60x60x24x 90 days , or evern larger) to get virtually the same effect as using NO_TIMER in almost all practical cases..