I'm not sure if there's another way but i think it's a self made problem and you have to send them to repair for a mainboard swap (maybe as out of warranty repair).

If you just had reset the pin (via script) and then removing the pin (directly on the now accessable device) and wipe it then before removing it from Mobicontrol or just would have sent the "Wipe" command via Mobicontrol you won't have this problem now.

You should rethink of the need (and benefit) of "not able to factory reset" the devices to prevent this to happen again.

Hi Jesse ,

are you getting the "question" for a Pin when you are entering the Menue over the Volume up and Power Botton?

When you try to factory reset the Device ?

I had this in a wrong configuration.

I have entered 10 Times a long wrong password and then i get a counter , 8 trys possible till it will be full resetted .....

I have seen the attempt counter come up before, but even after running out of attempts it will not factory reset because of the mdm settings it last had when enrolled.

Hi Jesse,

As mentioned by Rafael,  you probably created the problem with the wrong sequence in your operating procedure.

Depending on the particular firmware implmentation (i.e. if there is any loophole) on your problematic device and  feature-control deployed,  you might try entering into recovery mode upon cold device boot, and see if you can initiate factory reset.  Another approach is to try using ADB commands if developer's options and ADB have not been disabled with corresponding feature-control profile payload option.

If all these fail,  you likely need to bring the device to the service centre and see if they can do anything.  For Samsung in Hong Kong, they can, according to strict global policy and procedure, clean up such MDM-locked device (including personal device locked by the free built-in Factory-Reset-Protection mechanism) if one can provide official receipt or other written proof that shows the legal ownership of the device.  

Thank you for the reply.  I typically follow the correct sequence of removing passcode and then unenrollment before a Factory reset but there devices were out of my control.  

These particular devices are not warranting of the time that would be involved having the manufacturer reset them as they are older devices that are going to be sunset.