Thank you for your post.  

In order to investigate further please provide the following details.

Describe step by step so we can recreate the issue?

How are you trying to enroll the device, Windows Classic or Modern?

What version of MobiControl you are on and what agent version you are using?

Is it a single device or a group of devices or all devices?

It is a new enrollment or the devices have been enrolled in MobiControl before?

Did you check the logs in the webconsole or webserver?

Device Make, Model, firmware, OS ver, network connection of the device affected?

Send screenshot/video of any error message appearing?

This way I can check to see if this issue has been reported recently and/or troubleshoot your circumstances better.

Regards,  

Hi Pascual,
Thank you for your confirmation, In the event of experiencing any other issues or questions, please start a new discussion post
Regards,