Please provide more details :

- What is your device brand/model?

- Is the "Recent Apps' button a physical button? Or software-based button on the display?  The left or the right one (relative to the home key) on your device?

- What do you currently see when the button is pressed?

Model: Zebra TC51

Software based button to the right of the home key.

In my 13.4 environment, nothing appears on the screen when pressing this button (with Lockdown Menu applied/User Mode enabled).  In my customer's v14 environment, they see the recent apps appear but when selecting one of these apps they are immediately directed to back to the lockdown menu.

Thanks!

It sounds like the key is working on v14.  Are the recent activities item selected related to apps defined  on the lockdown menu?   Or are they leftover items that had run before the lockdown mode was enabled?

The recent items are apps that are defined in the lockdown menu.  

If the recent items are apps that are defined in the lockdown menu, then selecting any of them should be able to get the apps running in the foreground.  That's what happened for many of Samsung, Sony and Huawei device models I tested in the past.  The app should not have exited and control returned back to the lockdown menu as you said.   I think you should take a video of what happen and send it to Soti support to investigate what's the problem.   

Hi Tim, 

What build of 14 does your customer have and do you have of 13.4?  Do you plan on upgrading the devices OS anytime in the near future?  

I can confirm that I have been able to use the recent apps button in the most recent build of MobiControl V 14 along with Android OS 7.0.

I would imagine the intended behavior is to allow you to return to the recent application screens already included in the lockdown, as they have already been approved.  Perhaps I can discuss this with our developers and do some testing for you to confirm if this is intended or an isolated occurrence with your device, OS and/or MobiControl build.   

If that were the case, I' m sure an upgrade can resolve this. 

Regards,  

I have a customer on Soti v14.4 and they wanted to enable the recent apps button within the lockdown. They have CT60s with Android 7. when pressing the recent apps button it would start to show the recent apps but then immediately go to the lockdown page. 

This script worked

Check out my response on this post:

https://discussions.soti.net/thread/i-want-to-kill-application-soft-surf/

With Android 9 and higher you can switch from Activity Suppression to the Native AE Kiosk and then leverage the configuration exposed in the Profile to re-enable the Recents app switcher.