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15.3 Problem with Filesync, Android Agent offline (OnPrem)

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MK
Martin K.
Dataphone GmbH

Hello,

has anyone problems with FileSync Rules after Upgrading to MC 15.3 ?

I have already in two installations the issue that the AE Agent goes immediately offline if there is a filesync rule targeting the device. The FileSync Rule was already existing and working in MC 15.2.4 (transfering OSUpdates to Zebra Android Devices)

Agent Versions tested: 14.4.3 and 14.4.4
Devices: Zebra WT6000 (Android 7.1) and Zebra MC33 (Android 8.1)

Devices connects with Server and immediatly closes the connection, and this is all couple of seconds. As soon as the FileSync Rule is disabled, the device agent connects and stays connected.

greetings
Martin

zebra filesync 153
4 years ago
Android
ANSWERS
J
JCMOD@SOTI
4 years ago (edited 4 years ago)

Hi Martin / Matt,

We've fixed this bug in the 6713 Build of 15.3.0. Make sure you're using that build moving forward. The old build number was 15.3.0.6711.

Please mark this post as the solution if it resolves your query. Also, feel free to reach out if you have any questions or need clarification.

Regards,

Solution
MD
Matt Dermody Diamond Contributor
4 years ago

Yes. There is a bug with syncing files directly versus syncing at the folder level. You can adjust your File Sync rules to sync by folder in the interim as you wait for a new version of MC. 

MK
Martin K.
4 years ago (edited 4 years ago)

Thank you, I will upgrade my testerver to the new build and test again.

After updating to Build 6713 Filesync is working again.

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