We have disabled the file sync rule temporary, next day on troubleshooting we enable the file sync rule, all the agents are back to normal(agent status-connected) and we are able to Enroll the new devices.

If you're having to run a File Sync Rule based script to re-enable Default System Applications after an AE enrollment then you might want to investigate using a better enrollment method. I assume you are using afw#mobicontrol (DPC Identifier method) for enrollment if that is the position that you're in. NFC or QR based enrollment, or Honeywell Enterprise Provisioner or Zebra StageNow, will leave system apps untouched during enrollment.

Yes, We have enrolled the devices in two methods, AFW#Mobicontrol disable all default application and if we enroll QR Enable all default applications. But our requirement for the production team is a few selected default application only need to be enabled in the device.

To achieve this task only way in MC is to enable the selected default app by running the script( FIle Sync Rule)

Hello Vivek

Greetings

Thanks for requesting a response from SOTI Support Staff!!

Kindly confirm if you are still facing this issue as this issue was reported earlier version of 15.3.0  but you are already on the latest build of 15.3.0 build no  6713 and which may have fixed this issue.

Secondly, since you are hosted on the cloud with us, so I can see that your devices are connected with the file sync rule enabled so kindly provide your confirmation if you still having some issues.

In last, if you still facing the same issue, so I will request you to create a case with Soti to check this issue from the back end since this issue has occurred after post-upgrade. For creating a new case please raise a support case(click here) or call SOTI Support team(click here) to assist you better.

In case of any other issues, please feel free to ask.

Regards