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Creating file sync rule, missing File manager

JH
Janne HP
Ascom.

I’m trying to create a file sync rule, with purpose to send out files to android devices.

On an earlier Soti Mobicontrol instance, in the add file sync rule wizard a "browse" option for adding files is available

I do not see that now

When going to “Servers” > “Global setting” on the earlier instance I have “File System Manager”. That open “File Manager” I do not see this now

How do I fix this?

For seeing where stuff get placed, I’ve added a file sync rule that fetched file from device, it got placed at

C:\Windows\System32\%ROOT%

I prefer that I can handle file sync rules from the web console. Any hints?

6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

What are the version and build numbers of your MobiControl server?

Is it an on-premises or a cloud server instance?  I guess it should be  the latter.  Am I right?

I have serious doubt if you said you found files placed at C:\Windows\System32\%ROOT%.  What did you set in your file-sync rule?

JH
Janne HP
6 years ago

Thanks for replying

The newer one, is a on-prem server running 14.4.3.1153. The one I have the issue with

The older one, is cloud based and running 14.2.0.2894

I placed files on Android device, run a sync rule (to server) and surprisingly I found the files there...

C:\Windows\System32\%ROOT%>dir
 Volume in drive C has no label.
 Volume Serial Number is 3ADA-4516

Directory of C:\Windows\System32\%ROOT%

2019-10-16 13:42 <DIR> .
2019-10-16 13:42 <DIR> ..
2019-10-16 13:41 2 110 download (1).jpeg
2019-10-16 13:41 2 628 download.jpeg
2019-10-16 13:39 5 440 images.jpeg
2019-10-16 13:41 382 346 TIFF - Sök på Google.mhtml
 4 File(s) 392 524 bytes
 2 Dir(s) 87 900 553 216 bytes free

C:\Windows\System32\%ROOT%>
EG
Edgar Gomez
6 years ago

Hello

You will need to make a change in the database in order to be able to use the file manager in an on-premise instance, so you'd better open a support ticket. It´s a very simple change.

JH
Janne HP
6 years ago

Thanks,

Then I know that this was expected, and a tweak is needed to get this function on on-prem server.

I'll open a ticket if it turn out we need this

For now the solution is a windows share where mobicontrol-administrators put the files, and then the sync rules works as expected.

The mobicontrol-administrators put files on

\\mylocalserver\Files

and then in Filesync rule

write "E:\Files\MyFiletToSync.txt" when specifying "Server File / Folder Name"

RC
Raymond Chan Diamond Contributor
6 years ago (edited 6 years ago)

If your new server is on-premises,  you can use Remote-Desktop (RDP) to log into Windows server machine hosting MobiControl servers.

You can just create directory such as  D:\FS_File_Archies\FS01 in RDP, and specify source/destination directory on MC server side of any file-syn rule to be the same D:\FS_File_Archies\FS01\

This is easy and straightforward, and using system-manager within MobiControl web-console is not necessary.

JH
Janne HP
6 years ago

This is basicly what I have done, with the extension that server folder is shared so I don't need to login on the windows server to get files to it.

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