If the device agent apk is upgraded without involving running any inappropriate post-installation script, no contact information will be changed/removed.

Hi Stinus

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post.

Have you had an opportunity to test the suggested solution, and has it successfully addressed your query?
If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

If in the future you face this kind of same issue or any data loss. I would like to suggest you also open a SOTI support ticket ASAP so that we can look into the device level logs and can able to find out the reason behind your sudden loss of data.
 

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Hi Raymond and AMMOD.

To be honest, I haven't given this any more thought since it was reported.
We haven't had any further reports of this issue, so I will write it off as a one-time occurence.

However, the agent is always auto-updated from Play Store when released, and we do not run any post-installation scripts, so it still isn't clear what happened.
Perhaps, this was not related to the agent upgrade after all.

Best, Stinus