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Reinstallation of MobiControl after Windows OS update

YR
Yoan R
COPPERNIC

Hello,

MobiControl version: 14.4.7

Device OS : Windows Mobile/CE / Desktop

We would like to update our Windows 2008 Server to a 2016 version.

For internal reasons we prefer to install the new OS completely without using the upgrading path (2008 -> 2012 -> 2016).

We will therefore reinstall / reconfigure the server as it is currently (IP address, machine name, network configuration, etc.).

Questions :

1. Is there any risk of encountering a problem with the registration key when reinstalling MobiControl (example message: the registration code is already used by another instance)?

2. How will certificates be re-imported into the new MC Admin? Because with a new installation, MobiControl will automatically install a Root Certificate in SHA2 and we will have to modify the Root Certificate to import the one we are currently using (SHA1) and that all our devices know. When exporting, MobiControl seems to only export the public key. Will this be sufficient for the import? Should we export only the current Root Certificate and then import it and rebind it for all Certificate Bindings?

Many thanks for all information.

Best regards,

4 years ago
Windows
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago

For (1), you need to contact Soti support to reset your reg-code so that you can activate your new server with the same reg-code.   After that, the old server instance won't work even if you get it powered up and on-line again.  In case of a fallback, you have to inform Soti support team to reset your reg-code again.

For (2), you should back up your database from the old server instance and retore it back in the new server instance if the MS-SQL server is also host on the same Windows server instance to be upgraded.  All certificates used in the old instance will be migrated to the new instance.

YR
Yoan R
4 years ago

Hello Raymond,

Thank you for your answer.

(1) Understood, thank you!

(2) As well as all the settings of the MC Admin, all the certificates are in the database? We don't have to retrieve / export certificates on the machine? Everything is done through a backup / restore?

Thank you for the precisions.

Best regards,

MB
Marcus Breitenthaler
4 years ago

Hi,

is MobiControl and the SQL Server on the Same Server installed?

YR
Yoan R
4 years ago

Hi Marcus, Yes 

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