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Fresh install of MobiControl – Replacing old version, what happens to the old license when activating the new?

H
Heric
Hemit AS

Hi,

We are currently running SOTI MobiControl 13.4.0.5290.

The server is originally Windows Server 2008, upgraded to 2019.  The server is in a network zone which is soon to be shut off. Instead of moving and keep going with this old (physical) server, we have set up a new server for MobiControl and a new sql server. 15.6.3.1018 installed on the new environment, but not registered yet.

The plan is to safely "send" the devices from the old environment to the new one, by installing the new agent. To access the new Web Console and create this agent, we would first need to go through product activation. What happens to the activation/license of the old environment when we do so? Would we lose contact with the devices straight away? Meaning this approach won't work?  Side-note: The new server does not have internet, but the old one does. 

Any thoughts? I see the recommended approach is to migrate, but we would very much like to only have a few devices moved from the old to the new, as to test the functionality before we publish to the rest..

2 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

You seem to be doing a trial-and-error updates on MobiControl, hosting MS-Windows server O/S, MS-SQL server and physical server, which together is not trivial unless you or your company can afford to re-enrol (and possibly factory reset depending on the device platforms and enrollment modes)  SOME or even ALL your previously enrolled devices and start configuring all policies from scratches.

From many of the questions you asked, it is obvious that you have no previous experiences.  My company have been doing this type of work for many tens of governmental and commercial accounts in our region for over 10 years.  The scale  & variety of devices before & after the change, the network/server configuration before & after the change, the affordable risks & impact/downtime to device end-users,  number of phases, fallback & tests strategies, ...  etc. need to be considered in this type of project.   All these take time and effort that likely cannot be covered in sufficient depth in an open forum like this.  I strongly advise you to find professional-service team from Soti or your local MobiControl distributor/reseller to plan and execute the project for you.  

Please also be warned about some related server upgrade/migration information from IRRESPONSIBLE contributors in this forum.  Many such posts are inaccurate, misleading, over-simplifying, and may lead to dire consequences on your server/devices if you follow them blindly without knowing their assumptions and their real understanding of your system.  Just as in the past, I will report such irresponsible posts to Soti forum administrator and top-management if the misinformation or even disinformation spread in the post can cause great harm to existing implementations of many forum readers.

M
MNMOD@SOTI
2 years ago

Hi Heric,

Thank you for posting on SOTI Pulse!

I would suggest to take help from Professional services as they would be the best people to provide all the answers to the questions that you have regarding migration.

You can always create a support case and we can set up a discovery call for you and someone from the Professional services can have a look at your instance and advise accordingly or you can ask your AM to set up a discovery call for you with the Professional services.

Feel free to reach out in case of any other questions and we would be happy to assist. 

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

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