Initial Background:
We have a Zebra TC52 that was enrolled and functional but then was physically damaged. Since it was assumed to be permanently unusable, it was deleted/unenrolled from our Devices in the SOTI Console. Later the device was examined in more detail and found to be reparable and so we proceeded to do so. After repair it was found that the device was not un-enrolled properly as it was offline, so the technician performed a local factory reset of the device and attempted to re-enroll via StageNow barcode scan.
After this attempt, it appears that the device partially deployed. It did not appear in the SOTI Console, but Lockdown has been applied on the device. Many apps did not load or partially loaded, several stating 'Package not Found' when we attempt to run them, and SOTI MobiControl Settings Manager states that it has not been configured. The biggest problem then is that the Administrator password to exit Lockout was not correctly configured, and use of our actual password, blank, "password", "admin", etc. fail to be accepted. Our password continues to work on all other enrolled devices, so the problem is isolated to this one unit.
The Problem:
From the SOTI Console standpoint the Device has not appeared in the list from the new enrollment, and we have Permanent Delete enabled so the original Device is also no longer present, so there is no interface we can leverage to interact with the device from the Console side.
From the device standpoint it is in Lockdown, and cannot be taken out of it with a password as it appears no valid password was ever set. As a result a further factory/enterprise reset from the OS is not possible, as Settings cannot be accessed due to Lockdown restriction. Likewise USB Debugging to allow ADB access cannot be enabled. Zebra employs Recovery Protection due to the Android Enterprise account being present, which disables the ability to access ADB or SD card boot options in the Recovery boot. This account cannot be removed due to Lockout, and I am unaware of any way to bypass Zebra Recovery Protection to initiate a Factory Reset.
Do we just have a bricked device at this point, or is there a way allowed by Lockdown and/or Zebra Recovery Protection to force enrollment/un-enrollment/reset?