Hello Mun,

Thank you for posting on SOTI Central!

Please confirm, is your instance hosted on-premise or on-cloud?

Are you referring to the ports that should be open to allow devices to enroll, connect and communicate with DS?

Please take a look at the below article for more information on ports that should be open:

System Requirements (soti.net)

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net