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Mobilcontrol settings on TC8000

CM
Charles McCutchen
Gildan Activewear NDC

We have an issue on some TC8000s of the WIFI dropping and the technician has to put the device in admin mode to reenable the WIFI.  I've installed MobiControl Settings with the idea of adding it to the lock screen to allow the end users to reenable the WIFI themselves.  However when I add a configuration with a profile or XML and try to open MobiControl settings I get "Unfortunatly MobiControl Settings Manager has stopped."

Settings Manager wifi
4 months ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
4 months ago

I can't say anything about that issue you described with the settings manager crashing (but maybe you need to add more than just the settings manager itself to make it work) but just 3 questions:

1. How Many Wifi's do the devices know about (more than the one they should use)?
2. Do they have a SIM card inserted and switch from wifi to mobile data?
3. If at least on of the above is true, does that connection provide internet access (to Google services like below) and the Wifi you want to use doesn't?

connectivitycheck.android.com
connectivitycheck.gstatic.com
www.google.com
https://support.google.com/work/android/answer/10513641?hl=en

The reason i ask is, if Android reconize a wifi which provides (in general/faster/better) internet connection than the wifi it's currently connecting to, it will switch by itself after some time. Not sure if Zebra provides a setting to disable this behavior on their models.

Instead of the Settings manager, if you use latest agents (if compatible to those old devices), you could use a Javascript to be assigned to lockdown instead to switch Wifi like this:

var ProdAP = mobicontrol.wifi.listAccessPoints().find(
    ap => ap.ssid == 'YOUR_SSID');
mobicontrol.wifi.enable(ProdAP);
mobicontrol.agent.checkIn();
CM
Charles McCutchen
4 months ago

Thanks Rafael, there is only one WIFI configured.  The issue is the WIFI is getting turned off on the device itself. Agent 15.2 is the last agent that works with these Android classic devices. 

MD
Matt Dermody Diamond Contributor
4 months ago

It's possible you may need to try an older version of Settings Manager based on the age of the TC8000. The TC8000 is considerably old at this point in the Android world, considering that it maxes out at Android Lollipop (5.1.1). SOTI dropped support for this OS version in January 2023. It's also relatively old in the general rugged device world as well considering it was originally released in 2016.

https://pulse.soti.net/support/soti-mobicontrol/product-lifecycle/

The TC8000 itself effectively went out of support in 2020:

https://discussions.soti.net/thread/frustrating-issue-with-mobicontrol-agent-constantly-disconnecting-and-reconnecting-on-tc8000-scanners

CM
Charles McCutchen
4 months ago

Matt do you know where I can find a old version of Settings Manager? 

RK
Radim Kadlec
4 months ago

Hi Charles,

I can confirm that Settings Manager v2024 and 2025 is failing on the TC8000. However, SettingsManager_15.6.1 works fine. If you still need it, let me know where I can upload it.

CM
Charles McCutchen
4 months ago

Great! I don't have a FTP server however.  Could you use wetransfer if I gave you an email address?

RK
Radim Kadlec
4 months ago

Sure, no problem.

T
TLMOD@SOTI
4 months ago

Hi Charles,

Thanks for posting on SOTI pulse. Thanks Matt and Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!

 Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.

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