Hi

I already created a case on SOTI support, but it seems to be a very odd case that we cant find a fix for yet.

I hope I get more information here and a possible fix.

Yesterday someone set up “Google Managed Play” with me. (via gmail account)

We’ve tested one application via a simple lockdown profile and everything was working fine.

This morning I wanted to push this to all my other devices and sadly I’m facing problems I cannot explain.

I will explain what the user story is;

We have an application via Google Managed Play named “Payconiq GO”

I push the application via a rule to the devices and I can see it is installed on each device I want.

I can open the application with no problems.

But…

This application requires me to login with credentials. As soon as I click the button to login. It directs me to an authentication page.

When I try to login I can see a grey bar going from top to bottom, as it seems to block the pop up to login. (grey bar shown in middle of screenshot)

A very very strange thing here is.

The device we were testing yesterday with a simple lockdown profile. I moved this to the store folder so it had all configuration applied like in the store (all test profiles from yesterday were administratively removed)

The login page works perfectly on this devices and it doesn’t get blocked. It directs me to the login/authentication page with no problem.

We tried several things so far;

- Unenroll device

-Swap profiles/create new ones

-reset account for connection with store

-Uninstall/install the application again