Enterprise app - Username greyed out

RT
Raymond Turrrell
Bournville Village Trust

Hi all

Hope you can help possibly help with this issue which has driven me crackers over the last few days.

I push out several apps from my enterprise store and they all work really well apart from one, 1st Touch.

When we open the app on the handset we normally login the individual users but only the password is selectable. The username field is greyed out. I've tried pushing it out via the Managed Play Store or by APK and get the same result.

The app doesn't have any configuration setup so I should be free to enter my own username and password.

(See screenshots)

I do get the sense that the application that is being pushed out is getting a config from the original setup and wonder if any credentials were being cached?

Thank you in advance.username and passwordSettings screen

5 years ago
Android
ANSWERS
M
MartinsKl
5 years ago

Do you have Feature Control enabled? if so, try removing "Disable Account Creation"

JD
John Doe
5 years ago

You could install this app on a non managed device to see if its related to any mobicontrol setting.