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Account action required: Android Enterprise

K
KAS001

We keep getting the notification that there is account action requiered.

When trying to do this, I get the Google login screen where the e-mailadres field is already prefilled with "Android Enterprise". When clicking continue, it gives an error: fill in a valid e-mailadres.

We are unable to change this field when clicking on it. (No keyboard is appearing and also no cursor, so I guess you don't need to change this).
If I check "accounts" on the phone, I see 2 "work" accounts:

What can be the issue here?

SOTI V15.4
Samsung-SM-A528B / Android 12
Mobicontrol Agent 15.1.4
Active MDM API: Samsung MDM 5.7, Samsun KNOX 3.4, Corporate Personal, RC1

cope
3 years ago
Android
ANSWERS
MK
Martin K.
3 years ago

Do you want to have a separate profile on the managed device ? It looks like you enrolled it in COPE mode.

K
KCMOD@SOTI
3 years ago

Hello KAS,

Thank you for posting on SOTI Central!
Please confirm how would you like this device to be enrolled as - Work Profile or Work Managed?

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

K
KAS001
3 years ago

No idea why is see two google accounts, but we want to enroll these devices as COPE.

So the users could use their own personal account and have a work profile managed by the organization.

K
KCMOD@SOTI
3 years ago

Hello KAS,

Thank you for your reply!

Please factory reset the device and re-enroll it one more time. 

When creating an add device rule, please make sure you check the box for "Enroll your fully managed device with a work profile". Screenshot attached.

If the issue persists, please call our support line or create a case with us and we will be happy to investigate it further.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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