SAMSUNG SMART SWITCH

S
Samuel
GRUPO SIRO

Hi.

In our company we have mobile phones enrolled as Managed Devices.
We want to make backup copies of the devices. For this process, we use Smart Switch. But it is not possible, Smart Switch indicates that the device does not accept the file transfer.
Through the windows file explorer I can, and in the control of features, I have the USB transfer options enabled.
Anyone use any program to make a copy of Device to PC?

Edited 6 years ago
Android
ANSWERS
K
KKMOD@SOTI
6 years ago

Hello Samuel,

When you go to wipe the device, there is a “Tip” from the device to back up the device using its software. This “Tip” triggers the internal download and allows you to have the Smart Switch software on your device and it should then work as expected.