How to configure/enter kiosk mode?

Solved
T
Tej
SOTI Trial Master Account

We have Moto G5 and installed Soti enterprise. We have configured kiosk mode to run an enterprise app. In the profile tab it says its installed the kiosk profile along with the authentication profile, but nothing happens?

Android v: 7.0

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago (edited 7 years ago)

Did  you factory reset your device and enter "afw#mobicontrol" when being prompted for Google Play account to get your Soti Android Enterprise device agent installed and enrolled? If not, you are probably in work profile mode, rather than managed-device mode. You can confirm by checking the "Active MDM API" field in the "Device Configuration" tab in your MobiControl device agent.  Also, apps in work-profile mode has a small orange suitcase at the bottom right corner of the app icon. 

I have tried Kiosk mode successfully in tens of device models in managed-device mode, but not in work-profile mode.   I think  Kiosk mode is not supported, nor does it make any sense, for devices in work-profile mode.  If work-profile managed apps can occupy the whole screen in Kiosk mode, a device user cannot activate his/her personal apps not managed by MDM/EMM.

T
Tej
7 years ago

Hi Chan,

Thanks for your help, we completely missed that step. It's sorted now.

Thanks

Solution