Hi Sahar,

Thank you for posting on SOTI Pulse!

To confirm, are you referring to the MobiControl web console? If you are unable to access that, I would suggest that you call technical support to help you with this issue.

If this is not the issue, are you referring to the application on your device? Can you provide more details, such as the device model, OS, and what changes have been made before this issue occurred? 

Kind regards,

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