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Good Afternoon,
We have a couple of cell phones in Soti where we have applied a lockdown profile.
Problem is that the screen goes semi dark after 20 seconds and full dark after 30 seconds.
Any idea on how to extend the uptime of the display time of our devices. Can't find any Restricion in Feature Control or Lockdown.
Device Kinds Android Plus
Samsung A53 G5
Os Version: 13
Android API Level 33
Supported API's: SamsungMdmV57, Samsung RC v1, 839, Work Managed Device
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Hello Steven,
Thank you for posting on SOTI Pulse!
Raymond is right, this is expected behavior. If you were able to remotely reconfigure the timeout by sending the script suggested by Raymond, solution the post as solved or if you have any further questions, please let us know.
Kind Regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
Dimming of the display is related to power-saving feature of the A53 device, and can be configured by device end-user in Settings->Display->Screen Timeout, which has a default value of 30 seconds.
For Samsung A53 devices, sending the following script command should be able to remotely reconfigure the timeout:
writesecuresetting -sys screen_off_timeout #msec
where the last numerical argument is timeout in msec. Hence, a value of 600000 means 600 seconds or 10 minutes.