Issues getting bluetooth to show on lockdown kiosk with Honeywell device, saying package not found

Solved

We are testing a new HW device and the bluetooth package shows installed in the list of application for this device. I added it to the lockdown template (end up adding all 3) and it still says package not found when i click on the icon for it. Is there a separate bluetooth app i need for this to work? I can see the bluetooth setting on the device and confirmed it works but i can't get it to open from the lockdown kiosk. 

model: CT37

OEM: 

514.00.02.0034-G
a year ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
a year ago

What are you using bluetooth for? Pairing Bluetooth scanners? If so I would use the Honeywell bluetooth pairing utility for that purpose and not direct access to Bluetooth settings.

KW
Katie Williams
a year ago

Thanks Matt, yes we are pairing BT scanners and the scanners are Zebra so I'm not sure if that matters or not so I'm trying to test it. Where can I find that pairing utility, is that something separate I need to install/setup?

KW
Katie Williams
a year ago

As info, for this thread: here is the BT scanning Bundle ID for HW: com.honeywell.tools.smu

Solution
T
TGMOD@SOTI.net
a year ago

Hi Katie,

Thanks for posting on SOTI Pulse and I am glad that the issue has been resolved. I extend my gratitude to Matt for your assistance in resolving the issue. Your expertise and willingness to help are greatly appreciated.
 
Incase of any further concerns, please don't hesitate to reach out.
 
Kind Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |