OS Update OS Update has failed to install (TC57 and MC93) Version Information 15.6.3.1018

Hi,

More often we get OS Update OS Update has failed to install on our TCxx and MC93 devices.

OS update message

File sync

I use file sync but to avoid corruption i sent the files in the upload from the device directly, i tried the incrementals and the full updates. 

I looked to many documents on the web. I use install_system_update /sdcard/Download/updates/tc57-firmware.zip. Adb is not an option because device is elswhere. 

https://supportcommunity.zebra.com/s/article/000022365?language=en_US

https://supportcommunity.zebra.com/s/article/Perform-an-OS-Update-using-StageNow-Tool-or-SOTI-MobiControl?language=en_US

https://supportcommunity.zebra.com/s/article/OS-Update-single-package-using-SOTI-MobiControl-Mxconfig-Script?language=en_US

Thanks for your help

a year ago
SOTI MobiControl
ANSWERS
KV
Klaas Vannieuwenhuyse
4 months ago (edited 4 months ago)

any updates on this? I have exact the same behaviour on TC52 devices...

Thank you.