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Android Enterprise Time Synchronization and other capabilities

MD
Matt Dermody Diamond Contributor
Zebra (OVS) - Manhattan Associates

Does the Time Synchronization policy not apply to Android Enterprise devices? I'm becoming increasingly frustrated by the lack of clear separation of capabilities between AE and Android Plus within the documentation and the SOTI console itself. These Advanced Configurations are listed under the Android Plus device family but Custom Data works on Android Enterprise while Time Synchronization doesn't? Is there anyway to know what scripts and Advanced Configurations do and do not work in AE without manually guessing and checking? I would expect that given that the Help documentation is a centralized web page that it could be updated more frequently. 

android-enterprise android-plus
6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

According to the on-line release note, time synchronization is supported on Android Enterprise devices via AE plug-ins from MobiControl v14.2.2 onwards.   I did test to verify that on some of my test devices.  However, I don't know if it applies to all existing AE plug-ins downloadable from the Soti official web site as of today.

MD
Matt Dermody Diamond Contributor
6 years ago

Thanks RC, I'm using Zebra Android devices running Oreo with the latest AE plugin. 

S
Saro
6 years ago

Time Synchronization never worked for me since day 1 (that'd be starting with MobiControl 14.0.0). Since updating the device agents to 1.3.6.0.1662 (or the prior build) I noticed the clocks were finally starting to synchronize on 14.2.2. Finally.

I totally agree with Matt: this whole "Android Enterprise" and "Android Plus" fragmentation is extremely frustrating to deal with. The documentation is a gospel of lies; I'd say half of the script commands are not even applicable to AE. The commands we do need to know about (those afw_* for starters) are nowhere to be found.

SOTI needs to step up their documentation & UI skills to clearly define the two product lines instead of blurring them. It's way overdue.

LN
Laurent, NACHBAUER Bronze Contributor
6 years ago

Agreed

JJ
Jim J Bronze Contributor
6 years ago (edited 6 years ago)

Matt, 

I was told by the SOTI engineer that I work with that the issue is that Zebra won't sign a new Plugin file that would support Time Sync.

I am with you as with my frustration with both Zebra and SOTI. We purchased the TC77 that comes with Oero of course Zebra and SOTI decided that the device would only be supported with AE. The number of AE support features is sorely lacking for the Zebra TC77.

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