GDPR and remote control

Solved Locked
BR
Bruno Rame
COPPERNIC

With the new GDPR rules, we have to inform the users that we will remote control his device, what do you recommend ?

If the device is locked, the message sent by the adminstrator via Mobicontrol, is not displayed on the device and the user don't know that the administrator has the control.

Thank you

Edited 5 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago

You should uncheck the permission "Control Without Notification" in the per-group permission of each group for all your MDM administrator.

If you are worried that the super administrator(s) having global "Manage Console Security" permission to change the above permission dynamically at will,  you can contact Soti support team to ask for a way to configure your server such that the "Control Without Notification" permission option is not available for any device group or any administrator.    With that,  device end-user will always be prompted for permission to start any remote control sessions initiated remotely by any MDM administrators.

 

Solution
BR
Bruno Rame
7 years ago

Thank you Raymond, it's perfect !