Enroll Problem Datalogic SkorpioX5 in MobiControl 2025.0.1.1164

Solved
AH
Alfred Hilla
KUMAIDENT GmbH

Hello,

after updating MobiControl to version 2025.0.1.1164, I have a problem enrolling Datalogic Skorpio X5 devices.
Symptom:
After downloading and installing the AE agent, the agent only connects to MobiControl briefly and then disconnects again.
This happens cyclically.
The device is shown as offline in MobiControl.
The DeploymentServer log file shows this error message.

[2025-01-24 15:06:17.934] ERROR [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: System.Data.SqlClient.SqlException was captured when processing message: "DeviceInfoMsg":{},"DeviceInfoMsg":{"Snapshot":{"SnapshotId":0,"DeviceId":"3ce1a111fe33","DeviceName":"Skorpio X5-G20N30708","DeviceClass":"006a746d-95dd-45c2-96c4-fcb135cf0247","Ssid":"KID-INTERN","LocalIP":"10.16.32.149","Platform":"Android","AzureTenantID":"","AzureDeviceID":"","AzureUserID":"",},"PackageList":"Byte[0]",},"Message":{"TimeStamp":"24.01.2025 14:06:17",}
[2025-01-24 15:06:17.934] ERROR [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: System.Data.SqlClient.SqlException (0x80131904): Violation of PRIMARY KEY constraint 'PK__TT_GEN_U__3214EC069EC3AAF3'. Cannot insert duplicate key in object 'TT_GEN_UDT_NVarcharIdentifier256_2E1D72F0'. The duplicate key value is (net.soti.mobicontrol.enterprise.datalogic).
The data for table-valued parameter "@AppIds" doesn't conform to the table type of the parameter. SQL Server error is: 3601, state: 1
The statement has been terminated.
...
[2025-01-24 15:06:17.934] INFO  [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: Disconnect due to previous exception

AE Agent : GoogleMobiControl-2025.0.2.1045

Device: Datalogic SkorpioX5 Firmware Android13 4.04.010

The enrollment of Zebra devices was successful.

a year ago
SOTI MobiControl
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