What is the Android firmware version of your devices?

Can the path of the log file for the apps be configured?

Hi Daniel,

If you can't directly target a file Sync Policy from device-to-server direction by using the %sdcard%... logfile path that you mentioned, you can test following for your Android devices.

Briefly, this will copy files from one location to another here is the source: Class: File | Android Agent JavaScript

and below is an example:

var source = new mobicontrol.io.File('/sdcard/Download/CopilotFiles.ini');
var destination = new mobicontrol.io.File('/sdcard/Download/Zafer/CopilotFiles.ini');
source.copyTo(destination);

I hope this helps. 

Zafer

Hi Daniel S,

Thank you for posting on SOTI pulse. I would like to extend my gratitude to Raymond Chan and Zafer Cigdem for helping Daniel in this issue.

Could you please try the following work around to collect the logs.

• Log in to MobiControl Console.

• Go to "Rules" > "File Sync Rules".

• Create a New File Sync Rule:

  • Source Path: %sdcard%\com.applicationame.mobile\logfile.log

  • Destination Path: A server location or an accessible folder.

• Apply the Rule to the relevant devices.

• Enable Auto-Sync so that logs are periodically fetched.
  
  

Kindly let us know the outcome.