Device list doesn't load for specific user

DP
Daniel Palmeira
Novozymes A/S

I have one user who in WebConsole that the list of devices never gets populated.

User is a full admin, can view everything, but for 2 days now the list of devices never gets loaded, it just keeps spinning the loading wheel. There is no search criteria.

We tried cleaning the cache, restarting the console and all...but nothing changes.

It works normal for other users, and for a test user we created for him.

The only odd thing I could see is that the multiple instances of the same user appears as connected to the server.

Server version 14.4.4.1045

2 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
2 years ago

Have you tried using incognito mode in th browser and then login?
How does this behave?

DP
Daniel Palmeira
2 years ago

I didn't try incognito, but today the issue was gone, so I can't try.

I see the multiple instances of the same user connect are gone...so I assume there was some bug related to this, but no real solution or root cause.

J
JEMOD@SOTI
2 years ago