Hi M.balouti,

Thank you for posting in SOTI Central.

This is likely a Doze Mode issue, make sure to disable it via a Feature Control Profile Configuration.

Note: "Disabling this option negates any battery optimizations provided by doze mode and will use additional battery power to stay connected." [1]

Resources:

- https://www.soti.net/mc/help/v15.3/en/console/reference/dialogs/profiles/androidplus/profile_featurecontrol_androidplus_manageddevice.html [1]

- https://developer.android.com/training/monitoring-device-state/doze-standby [2]

If this resolves the issue, please mark this post as the solution. Also, feel free to reach out if you need clarification or have any follow-up questions.

Regards,

Hi JCMOD@SOTI,

thanks for your reaction, the profile i used is pushed to about 30 devices, and of those 30, 3 are struggling with the issue.
is there any other way to test this. with a script or something.

Hi M.balouti,

Try this script:

writeprivateprofstring DeviceFeature DisableDozeMode 1
apply featurecontrol

The above is an alternative method that is quick and efficient.

Regards,

i get the next error:

Feature is not supported (DisableMultiUser)

Hi M.balouti,

Please proceed to raise a Support Case via support@soti.net / support.eu@soti.net. We can then look at the issue closer and move forward efficiently.

Regards,