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Issue with file sync policy and root path

JR
Johan Röhricht
DHL Hub Leipzig GmbH

Hi all,

I just upgraded to MobiControl 2026.1 (OnPrem) and am now facing the problem that filesync policies are expecting me to use the predefined "Root" directory.

In the documentation I saw a feature called File Manager, but it only seems to be available with a cloud instance.
On second glance the feature per default only allows local root paths within the directory C:\Mobicontrol.
I would like to use the folder that is already set up on another drive on the server (D:\).

My question would have been, if it is possible to have this feature in the onprem version or if I have to change the Root directory via the MobiControl DB.
But it seems most likely to me that I will have to change the default root in the DB, unless anyone knows of a better option.

To set a new root I would change the value of the entry "FileManagementFolder" or "FileStorageBoundaryPath" in the Settings.dbo to the folder where all the files for the existing sync rules are now.

3 days ago
SOTI MobiControl
ANSWERS
JR
Johan Röhricht
3 days ago

to add to this, I opened another thread a month ago (Link). The fix provided here is still present in the DB but seems to no longer work.

R
Remy
2 days ago

Hi Johan,

are you sure it’s no longer working? In our test environment we have the latest Mobicontrol release, and the functionality is still active.

 

JR
Johan Röhricht
yesterday

Hi Remy,

yes im sure, just double checked.
Existing file sync rules still work and if I use the preconfigured root path (C:\MobiControl) the file sync works as well.

I would just like to either freely enter a path, without the root, or reconfigure the default root to my current filesync folder so that I dont have to move all my files to the C: drive.

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