You need the custom data and value fields, and fields on each line  should be delimited with comma.  These are described in  the offiicial online documentation at

   https://www.soti.net/mc/help/v15.3/en/console/devices/managing/moving/importing_csv.html

or

   https://www.soti.net/mc/help/v14.5/en/console/devices/managing/moving/importing_csv.html

What do I put in for the custom data and value fields, if I want them to be empty on SOTI?

Thanks!

Hi Ian Stuart,

Thank you for requesting a response from SOTI Support Staff.

You can provide custom data or IP range. In your case I can see you already have the IP range which would be enough.

Below are the tricks to follow,

Please, make sure you mention the right destination path

Edit in notepad++ and UTF8 conversion

Check there are no spaces at the end of the line.

I have also found an article regarding this and can be resolved using Visual studio mode as well.

https://discussions.soti.net/thread/problems-with-device-relocation-bulk-import/

Hope this helps.

Kind Regards,

What should be put if I want the IP range empty?

I only want destination group, custom data, value

In my csv file, I put as destination, , ,custom data,value but getting the same error as above.

Hi Kristine,

Thanks for asking.

If after checking the information shared by Raymond and also my tips and the issue still persist. I would recommend that you create a support case(click here) or call SOTI Support team(click here) to raise this issue. Soti support team can investigate this issue further. 

Please let us know when you find the solution, thank you 

Kind Regards,