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Good Morning,
We are switching our users over to Outlook Mobile App. However I have noticed that when I remote into devices that the app will not appear on the screen. If the user closes the app I get to see the other apps.
Server - 15.2
Devices: Samsung S7 thru Samsung S10e
OS: 8 up to 11
Agents - Various 13.6 up to 14.5.5
Hi Jason,
Thank you for posting in SOTI Central.
This is a likely security feature of Microsoft Outlook, there is a way for apps to toggle a setting so that when a device is remotely controlled, the app will appear blank/black for the remote user. Also, just checked the Managed App Config for Outlook and there isn't a way to disable this, unfortunately.
The primary purpose is for security and data protection and is an inbuilt Android feature.
Regards,