Remote control Session Not Closed

RS
Randy, Saputra
PT. SATYA AMARTA PRIMA

Hi everyone,

So recenty i am dealing with this issue when doing RC on my devices. Below is the screen shoot :

I checked device log and clearly there is no other user start the RC session.

Anyone experienced this issue too ?

The message above told us to hold down CTRL key to terminate other session, but they method doesn't solve the issue. Most of the time i just restart the RC session until the RC started.

Hope anyone can take a look and hopefully have a solution for this.

Thanks,

Randy Saputra

3 years ago
Android
ANSWERS
N
NTMOD@SOTI
3 years ago

Hi Randy,

Thank you for your post on SOTI Central.

Your screenshot indicated that there is already one remote control session connected to the device. To kill the previous RC session. Please follow steps below:

1. Continue to hold down Ctrl key and left click on the mouse when click on the Remote Control icon.

2. Select Downloable Plugin (Legacy)

3. OK

4. Let go Ctrl key

Kind Regards,