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Why when I keep pressing the left Ctrl button at the initiating of the remote of the device, he can not logout the other user from the scanner. (this is as described on the error message when you can not remote a device due to another user is logged on it)?
Hi Amine,
Thanks for the post!
Can you please elaborate your query in detail with steps, screenshots or error messages. Also, provide the MobiControl version and confirm if this behavior is observed on all the enrolled devices or a particular set of devices?
Regards,
Hi,
Here what I get as message. I close it and react again as described in the message but the remote window still closing for me.
Hi Amine,
Sorry for the delay, I am happy to assist you in moving forward.
The script action retryrcdetection might be of use here. If that doesn't work, if you can reproduce this issue quite easily. Then I suggest you try this too:
del /data/data/net.soti.mobicontrol.elm.samsung/files/rc.ini
del /data/data/net.soti.mobicontrol.elm.samsung/shared_prefs/app.xml
_resetfailedrcdetectionflag
restartagent
Replace the net.soti.mobicontrol.elm.samsung part with the bundle ID of the agent you're using. That can be found via the Applications List, for example:
Let us know if this resolves the issue, happy to look into this further if there are any problems. Any questions/clarification, feel free to reach out.
Regards,
